Discontinued Xfinity service and now have to return the equipment back to the company but don’t know what equipment you need to return. Don’t worry in this article we are going to show you how can you do it.
We also tell you about the return policies of Xfinity and where you can drop off this Xfinity Equipment.
Xfinity is a brand of Comcast Corporation, which is one of the largest cable television, internet, and telephone service providers in the United States. It offers a range of products and services, like high-speed internet, cable television, home phone, and mobile services.
The reason behind returning Xfinity equipment may be a customer upgraded their services, moved to another location, or changed service provider. Whatever the reason, returning the Xfinity equipment is quite simple. You just have to pay attention to some points.
These equipment are provided on lease by Xfinity to their customers to enjoy their services because if they purchase it costs them very high which everybody can’t afford. So, if customer discontinue their service they have to return all the equipment back.
If you didn’t return back Xfinity equipment on time then the company charge you with a penalty.
In this post, you will know what equipment you need to return, what are their return policy, and how can you return this equipment.
What Equipment Do You Need To Return?
The components required to return equipment to Xfinity are:
- Modem or Router
- Cable box or TV box
- Remote Control
- Xfinity Internet Modem
- Xfinity Voice Modem
- Xfinity Cameras
- Xfi Pods
- Wireless Gateway
- Power Cord
- Coaxial and HDMI cables
Xfinity Equipment Return Policy
Xfinity’s equipment return policy is very simple and works very straightforwardly.
if you receive a faulty device, discontinue their service, or want to upgrade or downgrade your service plan, then you have 14 days time period to exchange or return Xfinity equipment. The days will be counted from the date of delivery.
For accessories, you can return them within 30 days from the date of delivery. Before returning the equipment check if the equipment is working or not. After returning the equipment, Xfinity will send you the new equipment to your shipping address.
When Do You Need to Return Equipment to Xfinity or Comcast?
There are several reasons to return equipment.
1. When Cancelled the Service
Xfinity provides you with the equipment when you subscribe to their service. They send equipment on a lease basis. So, if you cancel the service or don’t renew it then you need to return the equipment to Xfinity.
2. When got a Defective or Damaged Device
Sometimes due to misunderstanding, Xfinity sends you the defective device by mistake. So, if you got a new defective device, then you need to return it within 14 days. You can return it by visiting your nearest Xfinity store or FedEx store. Xfinity will send you the new equipment in exchange for a damaged device.
3. When Upgrading Your Plan
If you upgrade your plan, then there may be a chance that your old equipment will not work with this plan. So you need to return the old Equipment and Xfinity will send you the other equipment that matches your plan.
4. When Downgrading Your Plan
Due to money problems or losing interest in Service, if you downgrade your plan then you need to return the old equipment because it doesn’t work with the plan. When you return it, Xfinity will send you the other equipment to match your plan.
5. When Moving to another location
Due to some reasons if you are moving to a different location, then Xfinity moving assistance will help you to install the equipment at your new location. So you need to return the equipment to Xfinity and let them handle the equipment for installation at different locations.
How to Return Xfinity Equipment
If you got all the important information, now it is time to return Xfinity Equipment. So there are three methods to return the equipment. All the methods are free and easy to follow.
Return via Xfinity store or Comcast Service Center
You need to visit or contact your nearest Xfinity store. Make a visit to that location and leave your equipment there to make it shipped. Don’t forget to take a receipt of the shipment from the customer agent in the store.
When Xfinity will get the shipment of equipment, then they will cancel your account from their platform as soon as possible.
Return Via Local UPS Store
Go to the UPS site on your browser and find the location of the nearest store. You have two options for packaging the equipment: you can do it on your own by using a UPS shipping label or get it done by a Customer representative in the store.
After successfully dropping off the package, take a receipt that should contain a tracking number. Use this number to track the location of your package.
You can return it online if you can do packaging and print the label. To return equipment online follow these steps:
1. Go to the Xfinity site, Sign in to your account.
2. Select Equipment Return.
3. Select the devices you want to return and then click on Continue.
4. Check the serial number of your devices with the saved detail on the website.
5. Mention a reason for return and select Continue.
6. Now click on Confirm.
7. To get a label, select Print Shipping Label and print a copy of it.
8. Now collect all the equipment and place them in its original box.
9. Put all the equipment in the shipping box and attach the printing label on the top of the box.
10. Now call UPS through 1800-PICK -UPS to make a schedule.
11. Drop your package on the scheduled date and time.
12. Don’t forget to take a receipt.
How to track Xfinity Equipment Return?
After following any method of delivery, you got a receipt. The receipt contains a tracking number. So, go to the website of your chosen shipment carrier, enter the tracking number and you will be able to track the location of your package easily.
What Happens if You Don’t Return Equipment to Xfinity or Comcast?
Xfinity leases the equipment to you when you subscribe to its service. This indicates that you are not entitled to own them.
If you cancel the service or received a defective device, then Xfinity expects to get them back on time. So, if you don’t do this, you can be charged fees for unreturned equipment.
In some cases, the company can turn this matter into a collection agency. So, the agency can reach out to your home to collect the money for unreturned equipment. It can decrease your credit score and will show up in your credit history. So don’t make any mistakes and return the equipment on time.
Remember you don’t own the Xfinity equipment and the company gives them to you on Lease so you have to return them.
With the help of this guide, you can check all the equipment that you have to return and don’t forget the time limit. You have 14 days time to return all the equipment. You can drop off the equipment at a nearby Xfinity store or call the customer representative to pick up the package.
Don’t forget to take a final receipt that is the proof of return. You can track the location of your return package by entering the tracking number on the official website of the shipment company.
If you have any quarry related to the topic then drop a message in the comment box.
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Frequently Asked Questions
Can you get an Xfinity remote for free?
If you have a damaged remote, then return it back to Xfinity and they will provide you a new remote without charging any cost.
What should I do if I lost Cable Box?
You need to contact the company to block and suspend your device to protect your private information. They will provide you a new cable box and will disable the lost box permanently.
How much does Xfinity charge for unreturned equipment?
There is no fixed amount of charge, Xfinity can charge users the amount between $100-$300 for non-returning the equipment.