Google Fiber Equipment Return

Google Fiber Equipment Return (Complete Guide)

Google Fiber is a popular internet service provider in the United States. When you subscribe to any plan of Google Fiber, then send you equipment on a lease basis. If you have canceled your service and don’t have an idea about Google Fiber Equipment Return then I have created this guide to share with you easy methods.

As we mentioned, Google Fiber is the best internet service provider which provides high-speed internet at affordable prices. You can subscribe to the plan by paying $70 for 100 Mbps and $100 for 200 Mbps.

When you subscribe to any of the plans, you need to sign the contract which clearly mentions that Google will provide you the equipment to use the service.

You have to pay some monthly fees to use the equipment. If you don’t use the service of Google Fiber, then you need to return equipment to Google Fiber within the time limit.

You can get into a lot of trouble if you don’t return equipment on time. So, it is very necessary to return equipment sent by Google Fiber.

In this guide, you will learn when you need to return Google Fiber Equipment, the components of equipment you need to return, methods for Google Fiber Equipment Return, the location of Google Fiber store, and what will happen if you don’t return equipment to Google Fiber.

Without wasting any time, let’s deep dive into it.

What are the features of Google Fiber Subscriptions?

It is introduced to defeat the other internet providers in US by providing fast and reliable internet to customers.

Its services are available only in US, but it is quickly growing and lots of customers are using this for their households with different internet devices.

There are some features of Google Fiber:

  • Fast and secure internet
  • Internet speed ranges from 1000 Mbps to 2000 Mbps
  • Covers area up to 3,000 square feet
  • Offers 1-Gig and 2-Gig service
  • Affordable price, $70 and $100 per month
  • No upfront cost for equipment

When Do You Need to Return Google Fiber Equipment?

These are the situations when you need to return equipment.

1. When You Cancel Subscription Plan

The company sends you the equipment on a lease basis. When you cancel a Google Fiber plan, then you must return the equipment to Google Fiber within the time limit.

2. When Got a Defective Equipment

When you are newly subscribed to a plan, and if Google Fiber sent you defective equipment by mistake, then you have to contact customer support first.

After that, return the equipment via mail or in person.

3. When You Downgrade or Upgrade Subscription Plan

You can upgrade or downgrade your plan if you are not okay with the current plan of Google Fiber.

When you upgrade or downgrade, then you need to return previous equipment. This is necessary because the new plan only works with compatible equipment.

So, the company will send the other equipment in replacement of previous equipment to match the current plan.

4. When Moving to Other Location

If you plan to move to another location due to some reasons where there is no Google Fiber coverage, then you must return equipment to Google Fiber.

When you don’t return the equipment in this situation, then you can be charged lots of dues and charges by the company.

How to Cancel Google Fiber Subscriptions?

Google is user-friendly with its lots of services, but sometimes canceling Google Fiber is a tricky process.

If you want to cancel the subscription before installation, then simply go to the Google Fiber account and Manage the Subscription.

If you want to cancel the subscription after installation, then follow these steps.

1. Visit Google Fiber website.

2. Find Contact page.

3. Request for cancellation by dialing the number or via live chat.

4. Now take a look at the Equipment fee schedule.

5. Return your Google Fiber equipment within 60 days.

6. Now contact customer service again to make sure that the equipment was received by the company.

Equipment You Need to Return to Google Fiber?

You got the equipment from Google Fiber via email when you subscribe to their service.

After canceling the service, they expect their equipment to be returned because they are on a lease basis.

So, these are the equipment you need to return.

  • Google WiFi device
  • Network Box
  • Google Fiber Modem and Router
  • Storage Box
  • Mesh Extender
  • Phone box
  • TV streaming box

This equipment must be returned to Google Fiber. For accurate knowledge, Google Fiber will send you a confirmation letter based on your service to tell you what you need to return them.

How to Return Google Fiber Equipment

Follow these steps to return Google Fiber equipment.

1. Cancel or Upgrade Your Plan

The initial step is you have to cancel the plan or upgrade to a new plan. You can easily cancel your plan by following the previous section in this post.

When Upgrading a plan, then you need to factory reset the equipment after upgrading to a new plan.

After this process, FedEx will send you an email with a link to the return label. You can use this label on the shipping box.

2. Pack Equipment in Shipping Box

After you get a return label, the next step is to pack the equipment in the shipping box.

If you have the original box of equipment, then pack the equipment in that box, otherwise use another shipping box.

Make sure to include all accessories with the equipment in the box. You can use bubble wrap to pack equipment with full safety.

Now, use Tape to seal the box perfectly and paste the return label on the box.

3. Return Google Fiber Equipment

Now it’s time to ship the equipment. You can ship the equipment via mail or in person.

After shipping the box, you will receive a receipt of return. You should keep the receipt safe for future purposes.

Where to Return Google Fiber Equipment?

You can return Google Fiber equipment by following these methods.

1. Return Equipment to Google Fiber via Mail

This is the best option to return Google Fiber Equipment. FedEx and USPS handle the process of your equipment return.

You can use FedEx to return the equipment when Upgrading a plan and use USPS when canceling the service.

When canceling the service, you need to print a label from USPS and place it on the shipping box. After that, you can request USPS to pick up the package from your location.

When Upgrading the plan, you will get the return label from FedEx through email. You need to print this label and place it on the shipping box.

If there is no pickup facility available, then you drop off the shipment at your nearest USPS or FedEx store.

2. Return Google Fiber Equipment to Google Fiber Space

If the first method looks uncomfortable or uneven to you, then you can return your Google Fiber Equipment to your nearest Google Fiber Space.

There are some locations of Google Fiber Space.

LocationWorking Hours
Google Fiber Space
701 S Lamar Blvd
Austin, Texas 78704

Mon-Sat: 10 am to 7 pm
Sunday: Closed

Google Fiber Space
920 Bob Wallace Ave SW, Suite 323
Huntsville, AL 35801

Mon-Sat: 10 am to 7 pm
Sunday: Closed

Kansas City, KS/MO
Google Fiber Space
1814 Westport Road
Kansas City, MO 64111

Mon-Sat: 9:30 am to 7 pm
Sunday: Closed

Orange Country
Google Fiber Space
The Village at Irvine Spectrum
22 Prism
Irvine, CA 92618

Mon-Sat: 10 am to 7 pm
Sunday: Closed

Google Fiber Space
250 West Center Street, Suite 101
Provo, Utah 84601

Mon-Sat: 10 am to 7 pm
Sunday: Closed

San Antonio
Google Fiber Kiosk – North Star Mall
7400 San Pedro Ave #5551
San Antonio, TX 78216

Mon-Thu: 11 am to 8 pm
Fri-Sat: 11 am to 9 pm

The Triangle (Raleigh-Durham)
Google Fiber Kiosk – Crabtree Valley Mall
4325 Glenwood Ave
Raleigh, NC 27612

Mon-Sat: 11 am to 7 pm
Sunday: 12 pm to 7 pm

West Des Moines, IA
Google Fiber Space – Valley Junction
329 5th Street, Suite 100
West Des Moines, lowa 50265

Mon-Fri: 9 am to 5 pm
Sat-Sun: closed

How much time does Google Fiber give to Return Equipment?

Google Fiber provides more time than other internet service providers, that’s why this is the first choice of every internet user.

You can return your Equipment within 60 days after canceling, upgrading, or downgrading the plan.

The time frame is the same to return the equipment when you are moving to another location with no Google Fiber coverage.

What will happen if You don’t Return Equipment to Google Fiber?

If you don’t return the equipment after canceling the service, then you can get surprising bills of high amounts.

Google Fiber will charge $180 as a replacement fee for every unreturned piece of equipment.

There is a list of equipment replacement fees for every single piece that you need to know.

EquipmentReplacement Fee
Fiber Jack$100
Network Box$200
Network+ Box.$300
Mini Network Box$50
Google TV Chromecast$50
Storage Box$300
Phone Box$50
Fiber Remote$20
TV Box$120
Google WiFi$70
Google Fiber Wi-Fi 6 Router$90
NVIDIA SHIELD TV streaming box with remote control$179
Google Fiber Multi-Gig Router + Google Fiber Optical Connector$280
Google Fiber Mesh Extender$85

So, you have to pay these fees if you don’t return equipment to Google Fiber.

You will get a full refund of your payment after a few months if you return equipment near the time limit and pay replacement fees.

In case, if damaged equipment reaches Google Fiber, then you also have to pay for it.

When you don’t return equipment and pay equipment return fees, then the company will sell your account to the collection agency.

The collection agents will reach out to your home and will force you until you pay the payment. They will decrease your credit score and leave a bad mark on your credit report.

So, to avoid this situation you must return the equipment in working condition to Google Fiber within 60 days.

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This was all about Google Fiber Equipment Return. Now you know why it is necessary to return equipment to Google Fiber on time.

If you have canceled your service or are not using the service because of some reasons then you can follow the above mentioned steps to return equipment on time without any hassle.

You can return your Google Fiber Equipment by visiting the nearest Google Fiber store or through the mail like FedEx or UPS.

After you drop off the package, don’t forget to take a receipt from the service person. With a receipt, you can easily track the location of the package.

When you return equipment on time, the company will consider you as a good user of the service who follows policy. With this, your credit score will improve and you can go for another brand to get internet service easily.

I hope you enjoyed this post and get valuable information. If you have any suggestions and queries, then mention them in the comment section

Frequently Asked Questions

Is there a Monthly Fee for Google Wi-Fi?

No, there is no fee for Google Wi-Fi, but you have to pay your internet service provider every month.

Can We Get A Router with Google Fiber?

Google Fiber Network Box comes with an ethernet cable. This box works as a router. You can connect the ethernet cable of network Box to your devices to use the internet.

Can I Cancel Google Fiber Service any time?

Yes, you can change or cancel the services of Google Fiber anytime. You may be asked to pay some construction fees.

What is the cost of Google Fiber Installation?

Google Fiber Installation Fee is free. You have to pay $300 for the construction fee. You can pay this fee in small installments like $25 a month for 12 months.

How much time does it take to Install Google Fiber?

Google Fiber Installation can take up to 1 hour to complete the process.

What is the speed of Google Fiber Internet?

The speed of Google fiber is one gigabit per second.