How To Return WOW Equipment (Complete Guide)

Hey, fellow tech enthusiasts! Are you ready to embark on an adventure of WOW Equipment Return ? Whether you’ve decided to switch providers or simply upgrade your setup, replacing equipment can sometimes be a confusing task. But fear not, because I am here to guide you through the process step by step. making it as smooth And Simple as a seamless data transfer.

In this complete guide, we’ll cover everything you need to know about returning WOW equipment. From gathering the necessary items to ensuring a hassle-free return, we’ve got you covered. So, let’s dive right in and navigate the world of returning telecom equipment with confidence and ease.

What Equipment Do You Need to Return to WOW?

When returning telecom equipment to WOW, it’s essential to gather all the necessary items to ensure a successful return. Here’s a list of equipment commonly required to be returned to WOW:

  1. Modem: This is the device that connects your home or office to the internet. It typically has WOW branding or model information on it.
  2. Router: In some cases, WOW may provide a separate router for Wi-Fi connectivity. If you have a separate router, make sure to include it in your return.
  3. Set-Top Box: If you subscribed to WOW’s cable TV service and have a set-top box, it will need to be returned. Set-top boxes are typically used to decode and display cable television channels on your TV.
  4. Remote Controls: Don’t forget to gather any remote controls that came with the set-top box or other WOW equipment. These devices are necessary for navigating and controlling your cable TV services.
  5. Power Adapters and Cables: Collect all power adapters, cords, Ethernet cables, coaxial cables, or any other cables that were provided with the equipment. These accessories ensure proper functionality and connectivity.
  6. Any Additional WOW Equipment: Depending on the services you subscribed to, there might be additional equipment provided by WOW, such as DVRs or other specialized devices. Make sure to include all such equipment in your return.

Remember, it’s crucial to return all the equipment in good working condition. Check for any physical damage or signs of wear and tear before returning. Also, try to gather any original packaging or boxes that came with the equipment if you still have them, as they can help protect the items during the return process.

How To Return WOW Equipment

Returning WOW equipment is a straightforward process that involves a few simple steps. Here’s a guide to help you return your WOW telecom equipment:

Contact WOW Customer Service

Reach out to WOW’s customer service team via phone, email, or online chat. Inform them of your intention to return the equipment and request a Return Authorization (RA) number. The RA number is a unique identifier that will help track your return.

Pack the Equipment Securely

Once you have the RA number, gather all the equipment you need to return and pack them securely. Use bubble wrap or padding materials to protect the devices from damage during transit. If you still have the original packaging, it’s recommended to use it for added protection.

Include Required Information

Inside the package, include a note with your name, contact information, account number, and the assigned RA number. This will help WOW identify and process your return efficiently.

Choose a Shipping Method

WOW will provide instructions on how to ship the equipment back. They may offer a prepaid shipping label for you to use or provide specific guidelines for shipping. Follow their instructions carefully to ensure a smooth return. If a prepaid label is not provided, you’ll need to arrange and cover the shipping costs yourself.

Insure and Track the Shipment

For peace of mind, consider insuring the package and obtaining a tracking number from the shipping carrier. This way, you can easily track the shipment and have proof of delivery in case any issues arise.

Keep Documentation

Make copies or take photos of all relevant documentation, including the RA number, tracking number, and any receipts or shipping labels. These will serve as evidence of your return and can be useful in case of any discrepancies.

Ship the Package

Take the packaged equipment to the designated shipping location or schedule a pickup with the shipping carrier. Ensure that you follow the carrier’s guidelines for drop-off or pickup.

Confirm the Return

Once the equipment has been shipped, reach out to WOW customer service and provide them with the tracking number or any other requested information. This will help them track the progress of your return and confirm its arrival.

By following these steps, you’ll be on your way to returning your WOW telecom equipment efficiently and ensuring a smooth transition to your new setup.

When Do You Need To Return Wow Equipment?

The timeframe for returning WOW equipment may vary depending on your specific circumstances and the terms and conditions outlined by WOW. However, in most cases, the equipment should be returned within a specific period after the termination or cancellation of your services. Here are some general guidelines to consider:

  1. Cancellation Date: The equipment return timeline often starts from the date you officially cancel your WOW services. This could be the date you contact WOW to initiate the cancellation or the effective date mentioned in your cancellation request.
  2. Provider’s Requirements: It’s crucial to review the terms and conditions provided by WOW or consult with their customer service representative to understand the exact timeframe for returning the equipment. WOW may have specific guidelines and deadlines that you need to follow.
  3. Grace Period: Some providers offer a grace period, allowing customers extra time to return the equipment without incurring any additional charges or fees. During this period, you can gather the equipment, request the necessary return authorization, and ship it back within the specified timeframe.

To ensure you return the equipment within the required timeframe, it’s best to initiate the return process as soon as possible after canceling your services. Prompt action will give you ample time to gather the equipment, obtain the necessary return authorization, and ship it back, avoiding any potential delays or issues.

Remember, each provider may have its own policies, so it’s essential to refer to WOW’s specific guidelines or reach out to their customer service for accurate information regarding the equipment return timeframe.

By returning the equipment within the designated timeframe, you can fulfill your obligations as a customer and avoid any potential charges or penalties.

What Happens If You Don’t Return WOW Equipment?

If you don’t return WOW telecom equipment within the specified timeframe or fail to return it at all, there may be consequences and potential charges. Here’s what can happen if you don’t return WOW equipment:

  1. Equipment Non-Return Fees: WOW may impose non-return fees or charges for unreturned equipment. These fees can vary depending on the type of equipment and its value. The charges are typically stated in the terms and conditions or the agreement you had with WOW.
  2. Billing Continuation: WOW may continue to bill you for the unreturned equipment, considering it as if you are still in possession of the devices. This can lead to ongoing charges on your account until the equipment is returned.
  3. Collections and Credit Implications: If the non-return fees and unpaid charges accumulate, WOW may send your account to collections. This can negatively impact your credit score and create difficulties in future financial transactions.
  4. Legal Action: In extreme cases, WOW may take legal action to recover the unreturned equipment or pursue reimbursement for the associated costs. This can lead to additional legal expenses and potential consequences for non-compliance.

To avoid these potential issues, it’s crucial to return the WOW equipment within the designated timeframe as outlined in their terms and conditions. Initiating the return process promptly after canceling your services can help ensure a smooth return and prevent any unnecessary charges or complications.


Here are some frequently asked questions (FAQs) related to returning WOW equipment:

Q1: What should I do if I can’t find all the original packaging for the equipment?

A: While original packaging is helpful for protecting the equipment during the return, it’s not always necessary. As long as you securely pack the equipment using suitable materials, such as bubble wrap or padding, it should be sufficient. Make sure to label the items and include the required information inside the package.

Q2: Can I return the equipment to a WOW store or authorized retailer?

A: Depending on WOW’s policies, you may have the option to return the equipment to a WOW store or an authorized retailer. Contact WOW customer service to confirm if this is allowed and to locate the nearest return location.

Q3: What if I’ve already canceled my WOW services but haven’t received a return shipping label?

A: If you haven’t received a return shipping label or instructions from WOW, it’s best to reach out to their customer service directly. They can assist you in providing the necessary return information or address any concerns you may have.

Q4: How long does it take for WOW to process the equipment return?

A: The processing time for the return can vary. Once WOW receives the equipment, they will typically inspect it to ensure it’s in good condition. The exact timeframe for processing the return and finalizing any associated account adjustments can be clarified by contacting WOW’s customer service.


Returning WOW equipment doesn’t have to be a daunting task. By following the steps outlined in this guide and staying informed about WOW’s specific guidelines, you can ensure a smooth and hassle-free return process.

Remember, returning the equipment within the designated timeframe is essential to avoid potential charges and complications. Take the time to gather all the necessary equipment, pack it securely, and communicate with WOW’s customer service for any additional instructions or concerns.

Returning WOW equipment not only closes the chapter with your previous provider but also promotes proper recycling and reuse of the equipment. It’s a responsible step to take as you transition to a new setup or provider.

If you have any questions or encounter any issues during the return process, don’t hesitate to reach out to WOW’s customer service. They are there to assist you and provide the necessary support.

So, equip yourself with the knowledge from this guide, take action, and ensure a successful return of your WOW telecom equipment. Happy return, and best of luck with your future tech adventures!

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