How To Return Your RCN Equipment?

Recently, my friend decided to unsubscribe from RCN services as he wanted to use another device. He applied for the unsubscription process, but the company has a policy where all equipment that comes with the device needs to be returned. If you also are looking to return your RCN equipment then No worries, I’ve got you covered!

Returning equipment can sometimes be a bit confusing, but fear not. In this complete guide, I’ll walk you through the process step by step, making it as easy as pie. Whether you’re moving, switching providers, or simply upgrading your equipment, returning your RCN gear doesn’t have to be a hassle. So, let’s dive in and get that equipment back to where it belongs, shall we?

How To Return RCN Equipment

Returning your RCN equipment is a simple process. Just follow these steps:

1. Gather your equipment

Before returning your RCN equipment, make sure you have everything ready. This typically includes the cable box, modem, remote control, power cords, and any other accessories that were provided to you.

2. Contact RCN customer service

Reach out to RCN’s customer service to inform them about your intention to return the equipment.

You can usually find their contact information on your billing statement, their website, or by doing a quick online search. Let them know that you’d like to initiate the equipment return process.

3. Follow RCN’s instructions

RCN will provide you with specific instructions on how to return the equipment. They may offer various options, such as dropping it off at a local RCN store or arranging for a pickup from your location. Listen carefully to their instructions and choose the option that works best for you.

4. Prepare the equipment for return

Once you know how to return the equipment, it’s time to prepare it for shipping or drop-off. Pack the equipment securely in a box, ensuring that all components are included and protected. If there were any batteries in the remote control, make sure to remove them.

5. Label the package

If you’re shipping the equipment, follow the instructions provided by RCN for labeling the package. This may involve using a specific shipping label or writing down a return authorization number.

Double-check that you’ve included all the necessary information to ensure smooth processing.

6. Return the equipment

Now, it’s time to return the equipment. If you’re dropping it off at a local RCN store, bring the packaged equipment with you and hand it over to the staff.

If you’re shipping it, take the package to the designated shipping location or schedule a pickup if RCN offers that service.

7. Keep the return receipt

After returning the equipment, be sure to keep a copy of the return receipt or any tracking numbers provided by the shipping carrier.

This will serve as proof that you returned the equipment, just in case any issues arise in the future.

8. Confirm the return

Once you’ve returned the equipment, it’s a good idea to reach out to RCN again to confirm that they received it and update your account accordingly.

This will help ensure that you’re not billed for any unreturned equipment.

And that’s it! By following these steps, you’ll successfully return your RCN equipment without any hassle.

Remember, if you have any questions or need assistance throughout the process, don’t hesitate to reach out to RCN’s customer service for guidance.

What Equipments Do You Need to Return?

There are many pieces of equipment that RCN provides to its users. If you have any of these, then you have to return them to RCN.

  • Wi-Fi Router
  • DVR
  • HDTV
  • Cable Cards
  • 1-way and 2-way Modems
  • Home Networking Modems
  • Dual Tuner
  • Single Tuner
  • TiVo Preview
  • Converter Box
  • VOIP Modems

When Do You Need To Return RCN Equipment?

You typically need to return RCN equipment when you meet any of the following conditions:

1. End of service: If you decide to cancel your RCN service or switch to a different provider, you’ll generally be required to return the equipment.

This applies whether you’re moving to a new location, switching to a different type of service, or no longer need the RCN equipment.

2. Equipment upgrade or replacement: If RCN provides you with new or upgraded equipment to enhance your services, they may ask you to return the old equipment.

This ensures that the outdated devices are returned to them and prevents any confusion regarding the equipment assigned to your account.

3. Termination of lease or contract: If you were renting or leasing the RCN equipment, returning it would be necessary upon the expiration or termination of the lease agreement or contract.

It’s important to review your specific agreement with RCN or reach out to their customer service for precise details regarding when you need to return the equipment.

They will provide you with the necessary information based on your account status and the terms of your service agreement.

In general, it’s best to initiate the equipment return process as soon as you decide to disconnect or make any changes to your RCN service.

This way, you can avoid any potential charges for unreturned equipment and ensure a smooth transition.

What is the RCN Return Policy

RCN’s return policy may vary depending on your location and specific service agreement. It’s always recommended to review the terms and conditions outlined in your contract or reach out to RCN’s customer service for the most accurate and up-to-date information.

However, here are some general aspects that are often included in RCN’s return policy:

1. Equipment return timeframe: RCN typically requires customers to return the equipment within a specified timeframe after canceling or terminating their services.

This timeframe is usually around 30 days, but it’s essential to confirm the exact duration with RCN.

2. Returned equipment condition: RCN expects the returned equipment to be in good working condition. It means that the device should not be damaged, excessively worn, or missing any components.

It’s important to ensure that the equipment is properly packed and protected during the return process.

3. Late or unreturned equipment fees: If the equipment is not returned within the specified timeframe or if it’s returned in a damaged condition, RCN may charge late fees or fees for the unreturned or damaged equipment.

These fees can vary, so it’s crucial to return the equipment promptly and in the condition specified by RCN.

4. Return methods: RCN typically provides customers with various options for returning the equipment.

This may include dropping it off at a local RCN store or arranging for a pickup from your location. The return methods will be communicated to you by RCN’s customer service.

Remember, it’s essential to consult your specific contract or contact RCN directly to obtain accurate information about their return policy.

They will be able to provide you with the most relevant details based on your account and location.

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Returning your RCN equipment is a straightforward process that involves gathering the necessary items, contacting RCN’s customer service, following their instructions, and returning the equipment within the specified timeframe.

Always make sure that all components, such as the cable box, modem, remote control, power cords, and any additional accessories, are included in the return. Following RCN’s return policy and returning the equipment in good working condition will help avoid any potential fees or charges.

It’s always a good idea to review your specific contract and reach out to RCN’s customer service for precise details and instructions regarding the equipment return process.

By following the guidelines and communicating with RCN, you’ll successfully complete the return and ensure a smooth transition in your service.


Can I return my RCN equipment if I’m moving to a new location?

Yes, you can return your RCN equipment if you’re moving to a new location. Contact RCN’s customer service to inform them about your move and they will provide you with instructions on how to return the equipment.

Do I need to pay for shipping when returning RCN equipment?

The return shipping process may vary depending on RCN’s policies. They may provide prepaid shipping labels or offer drop-off options at local RCN stores.

It’s best to check with RCN’s customer service to determine if there are any shipping costs involved.

What should I do if I can’t find all the original packaging for the equipment?

While it’s ideal to return the equipment in its original packaging if you can’t find it, you can use a sturdy box to safely pack the equipment.

Make sure to include all the necessary components and accessories to avoid any potential issues.

Do I have to pay any charge for unreturned RCN equipment?

Yes, RCN may charge fees for unreturned equipment. To av