How to Return Spectrum Equipment

If you want to cancel your subscription to Spectrum services and want to return Spectrum Equipment, then I will help you through this guide. Here, I will share with you the procedures to return equipment to Spectrum.

Before that, First, you need to know that it is very necessary to return equipment to Spectrum within the time limit after canceling the service. If you don’t return equipment on time, Spectrum will charge some penalty fees for unreturned equipment.

Spectrum has the right to charge you a penalty because they send you equipment on a lease basis. So, you only need to pay some monthly fees to use the equipment.

They also cleared you in a contract that you need to return equipment to Spectrum when you are not using its services.

If you want to avoid lots of penalty fees and want to maintain a good credit score, then you must return the equipment on time. So, I am going to share with you the procedures for Spectrum Equipment return.

In this guide, you will learn why is it necessary to return equipment to Spectrum and the ways to return Spectrum Equipment.

Without wasting any time, let’s go through it.

Is it necessary for me to return Spectrum equipment?

You will be required to return any Spectrum equipment that you did not purchase outright. 

Other Spectrum components that you may have obtained from the company are usually associated with phone or television services.

Any equipment that you purchased directly from Spectrum (or equipment purchased separately) does not need to be returned to this internet service provider.

How much time do I have to return the equipment to Spectrum?

According to their company policy, they require equipment to be returned within 15 days of cancellation.

That is exactly what the company states in its Terms and Conditions. That’s what they technically adhere to, and it’s what their customer service representatives will tell you if you call to disconnect or cancel your service.

However, as we mentioned earlier, this company is generally more adaptable than people might expect.

However, as we mentioned earlier, this company is generally more adaptable than people might expect.

You’ll probably have up to 30 days (or even a little longer) to return your equipment to Spectrum before they get frustrated and potentially pursue penalties.

Returning Spectrum Equipment

There are a few different options for returning your equipment to Spectrum. This is a company that sincerely wishes to make the process as simple as possible. After all, they’d like to see that equipment returned!

Drop-off Location: Spectrum

The simplest way to return Spectrum equipment is to go to a local Spectrum office or retail store and hand it over to them.

Spectrum has over 650 locations across the country. You’re probably in the neighborhood of one of them.

If you can bring your equipment directly to them, they will be able to account for it and make a note that you returned it. 

UPS delivery

Spectrum has agreements with UPS that allow you to drop off voice modems, Wi-Fi routers, and more modern modems (modems from the last four or five years) without physically visiting a Spectrum location.

Go to any nearby UPS location, tell them you have Spectrum equipment to return, and they will walk you through the entire process. Spectrum will also cover postage.

However, make sure that you receive a receipt and confirmation that UPS picked up your Spectrum equipment directly from you. It is the only way to demonstrate that you have gone through this procedure.

FedEx returns

Returning Spectrum equipment via FedEx works in the same way that it does via UPS. Attach a return label to a cardboard shipping box if your Spectrum equipment came with one.

Just make sure you get a return receipt from FedEx before you depart.

You’ll need proof that you handed over the equipment to them. Spectrum will handle the postage (you will not be charged), but you will need it for your records if something happens to the Spectrum box while it is in transit.

The following items of equipment can be returned via FedEx:

  • Spectrum receivers, including HD and DVR receivers
  • DOCSIS 2.0 WiFi gateway devices (modem/router combo)
  • DOCSIS 3.0 modems
  • DOCSIS 3.0 gateway devices (modem/router combo)
  • WiFi routers
  • Spectrum Voice modems

Return via USPS

USPS returns with Spectrum equipment unfolded in the same manner as FedEx and UPS!

Visit any local post office, inform them that you are returning Spectrum equipment, and attach a preprinted shipping label from the Spectrum website.

This includes postage and everything else you’ll need to get that package to Spectrum directly. If possible, try to reuse the boxes that your equipment came in; this way, you won’t have to pay for packaging.

Request Confirmation

Scheduled Equipment Pickup from Spectrum Contractors

Certain Spectrum customers (disabled, elderly, and those who qualify for other special exemptions) can contact Spectrum directly and schedule an equipment pickup.

To find out what the next steps are, go online (using their online chat tool) or call them directly.

What If I Don’t Return Spectrum Equipment?

Return Spectrum equipment within the 15-day period, or else you have to charge additional fees on your final bill.

Spectrum frequently charges any applicable unreturned equipment fees, which can include the retail cost or replacement charges for any equipment that you haven’t returned.

It’s not uncommon for these fees to skyrocket in a hurry, which is why it’s critical to return that equipment as soon as possible.

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Closing Thoughts

These were the methods by which you can easily return Spectrum Equipment on time easily. Before returning equipment, you first need to cancel your service. So you can contact customer support or cancel it online.

After canceling the service, pack all the equipment in a shipping box and attach a label on the top of the box.

You have to follow this process within 15 days after cancellation of service, otherwise, you may get in trouble or be charged lots of penalty fees.

I hope you enjoyed this post. If you have any suggestions and queries then mention them in the comment section.