Verizon FiOS Equipment Return – A Complete Guide

If you are ready to cancel your service with Verizon FIOS then you have to return all the equipment to Verizon. However, you may wonder how to return it? Where to return it? Is there any rules and policy?

If you are stuck between these kinds of questions then I am here to rescue you.

Verizon is an American multinational telecommunication company that provides high-speed Internet, digital television, and telephone services to residential and business customers in the united states. With its fiber optic service (FIOS) it offers 100 Mbps to 940 Mbps high internet speed to its users.

When someone subscribes to Verizon FIOS service, they send them equipment on the lease. You can also purchase this equipment but they are very costly and most people prefer to take them on a lease base system because it is easy to buy for them. Also, the reason behind the leasing equipment is that their customer can enjoy a high-speed internet service without paying too much cost.

So, when you discontinue their service, then the company expects the equipment return from you. If somehow you fail to return the equipment then the company charge you a penalty. Verizon has a very strict policy and you have to pay $200 for unreturned equipment.

To avoid the penalty let’s learn about what equipment you have to return and how it can be done.

What Equipment Do You Need To Return to Verizon FiOS?

These are the equipment you must include in the shipping box during Verizon FiOS Equipment Return.

  • Broadband Router
  • FiOS Extender
  • FiOS Router
  • Verizon Router
  • Wi-Fi Extender
  • Cable card
  • Digital Adapter
  • Set-top Box
  • Power Cord
  • Remote Control

All the equipment should be returned within 30 days after canceling the service.

Note: Your Equipment may vary based on your plan or contract with Verizon. So for the full equipment detail check the contract or contact customer support.

Verizon FIOS Return Policy

When you cancel the Verizon service, you need to return all equipment within 30 days. If you are unable to return equipment within 30 days, then the company will charge you for unreturned equipment.

For the unreturned equipment company put a $200 penalty fee on your head.

When you return equipment to Verizon, then keep the receipt and tracking number safe. The receipt is only proof to tell the company that you have returned the equipment.

There may be a chance of your package getting lost or damaged during shipment. So, the receipt will help you to not pay $200 as a penalty fee.

How To Cancel Verizon Fios Service?

There are many reasons, where you need to cancel your Verizon FIOS subscription like If you want to change service providers, reallocate to a new location, or go for a long vacation.

First, you need to cancel your Verizon subscription, to do that you can contact Verizon by calling their number on Monday to Friday between 8 am to 5 pm.

Provide your account information to customer support and confirm your cancellation. Remember when you cancel your service earlier than the contract deadline, you have to pay an early termination fee.

The maximum early termination charges of Verizon are $350 and can reduce by $15 per month.

How to Return Verizon FiOS Equipment

Before returning the equipment, you first need to check the working condition of the equipment. All the equipment should be in working condition, otherwise, the company will charge you for every damaged piece of equipment.

You have to take care of the box of the equipment sent to you by Verizon. You can use this box again to return equipment to Verizon FiOS.

After canceling the service, you must contact customer support to help you in the return process. They will provide you easy steps and procedures to return equipment.

These are the steps to return Verizon FiOS Equipment.

1. Pack Equipment

First, you have to pack the equipment in the box that Verizon sent to you. Don’t use any other box. Pack the equipment with bubble wrapping to provide more safety to the package.

2. Attach Shipping Label

Next, you have to paste or attach the shipping label to the box.

Download and print the label from Verizon by following these steps

  • Open Verizon website
  • Log in with your user ID and password
  • Select My Orders
  • Go to your order and tap on Return Products
  • Now select the products to return
  • Follow the instructions
  • Download and Print Label
  • Now attach this label to the shipping box.

You can keep a copy of the shipping label with you as proof of shipment. You can also track your package by using the information 9f shipping label.

3. Drop off the package

In the end, you need to drop off the package to return the equipment to Verizon.

You can return packages through UPS, or by going to the nearest Verizon store. Don’t forget to take a receipt after dropping off the package.

Where to Return Verizon FiOS Equipment

There are two ways to return Verizon equipment.

1. Return Verizon FiOS Equipment Via UPS Mail

When you unbox your Verizon gear, you may see a return mailing stamp in your kit.

A technician who installed the equipment at your location told you to keep this return kit safe for future purposes.

So, it is time to use that return kit for Verizon FiOS Equipment Return. If you don’t find this kit, then you can contact Verizon customer support to help you in this situation.

Verizon sent you the return kit with the equipment when you installed it. In the return kit, you will find a prepaid shipping label that allows you to return equipment to Verizon for free.

Now pack all the equipment tight and safely in the Verizon box and paste a return label on the box.

Visit the nearest UPS store and ship your package. Take a receipt and keep the UPS tracking code safe.

You can find your nearest UPS store by using the online store finder on the Verizon website.

2. Return Verizon FiOS Equipment to the nearest Verizon store

If there is no UPS store near you, then you can return your equipment to the nearest Verizon store easily.

Before visiting the Verizon store, make sure that they accept returns because only a few Verizon stores accept returns.

Currently, there are few stores in only nine states that accept equipment return packages.

So, contact customer support to find your nearest Verizon store which accepts returns.

These are some locations of Verizon stores.

  • Delaware
  • Maryland
  • District of Columbia
  • Massachusetts
  • New York
  • New Jersey
  • Rhode Island
  • Pennsylvania
  • Virginia

What Happens if You Don’t Return Verizon FiOS Equipment?

We have mentioned earlier that Verizon follows a strict return policy.

So, if you don’t return equipment within the time limit which is 30 days after disconnecting the service, Verizon will charge you a penalty for each day for unreturned equipment.

If you return the equipment after 30 days, then you need to pay the fine for every delayed day.

Now, let’s know about pricing for unreturned Verizon equipment.

Charge of Verizon FiOS Unreturned Equipment

FiOS Extender$145
Broadband Home Router$100
FiOS Router $175
FiOS Network Extender$99
Verizon Router$200
Fiber Service Unit and Power Supply$210
Cable Card$70
Digital Adapter$90
Wi-Fi Extender Mini$100
Set-top Box – FiOS TV One Mini$115
Set-top Box – FiOS TV One$375
Set-top Box – High Definition$190
Set-top Box – SD Digital Video Recorder$330
Set-top Box – Video Media Client$115
Set-top Box – Standard Definition$160
Set-top Box – Video Media Server$375
Set-top Box – HD Digital Video Recorder$260


Now you know everything about Verizon FIOS equipment, what preparation you need to do, what equipment you need to return, and where to return this equipment.

Just remember their return policy is very strict and if you are unable to return all equipment on time then you have to face a penalty from Verizon.

You can visit your nearest Verizon store to drop off the package. If there is no Verizon store available near your location, then return equipment by mail through the UPS store. Also don’t forget to take the receipt, With a receipt you can easily track the location of the package.

If you have any quarry related to the topic then let us know in the comment section

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Frequently Asked Questions

Is it possible to return Verizon equipment after 30 days?

Yes, you can return Verizon equipment after 30 days, but you have to pay a late fee. Apart from that, you also have to pay a fine if you return damaged equipment.

Do all Verizon Stores accept Returns?

No, there are only some Verizon stores located that accept returns of the equipment.

How much time can I get refunded from Verizon?

You can get a refund from Verizon within 60 days after your equipment is received by Verizon.