Verizon FiOS Equipment Return – A Complete Guide

When it comes to canceling or terminating your Verizon FiOS service, one important step is returning the equipment. Whether you’re switching providers, moving to a new location, or simply no longer require the service, returning the FiOS equipment ensures a smooth transition and prevents any potential charges or penalties.

In this article, we will guide you through the process of returning your Verizon FiOS equipment, including the modem, router, set-top boxes, and any other devices provided by Verizon. We’ll provide you with step-by-step instructions, tips for packaging the equipment securely, and information on where and how to ship it back.

Returning your Verizon FiOS equipment not only helps you fulfill your obligation as a customer but also avoids any additional charges or fees that may be incurred if the equipment is not returned promptly. So, if you’re looking for guidance on how to return your Verizon FiOS equipment hassle-free, read on for all the essential information you need.

Verizon FIOS Return Policy

When you cancel the Verizon service, you need to return all equipment within 30 days. If you are unable to return equipment within 30 days, then the company will charge you for unreturned equipment.

For the unreturned equipment company put a $200 penalty fee on your head.

When you return equipment to Verizon, then keep the receipt and tracking number safe. The receipt is only proof to tell the company that you have returned the equipment.

There may be a chance of your package getting lost or damaged during shipment. So, the receipt will help you to not pay $200 as a penalty fee.

How To Cancel Verizon FiOS Service?

To cancel your Verizon FiOS service, follow these steps:

Contact Verizon FiOS: Call Verizon’s customer service department at their designated cancellation number. You can typically find this number on your billing statement or on the Verizon website.

Provide account information: When prompted, provide the necessary information to verify your account, such as your account number, name, and address.

Request cancellation: Clearly state that you want to cancel your Verizon FiOS service. Be prepared for a representative to try to retain your business by offering alternative plans or discounts.

Confirm cancellation details: Ensure that the representative provides you with details regarding the cancellation, such as the effective date of cancellation and any applicable fees or equipment return instructions.

Return equipment (if applicable): If you have rented any equipment from Verizon, such as a router or set-top box, inquire about the process for returning the equipment. They will provide you with instructions and may issue a prepaid shipping label for the return.

Follow up: After canceling, it’s a good idea to follow up with Verizon to confirm that the cancellation has been processed and to address any further questions or concerns.

How to Return Verizon FiOS Equipment

Returning Verizon FiOS equipment is a crucial step when canceling or terminating your service. Here are some unique and SEO-friendly answers on how to return your Verizon FiOS equipment:

  • Check Verizon’s Return Policy: Before initiating the return process, it’s important to review Verizon’s return policy to understand any specific requirements or guidelines.
  • Gather the Equipment: Collect all the FiOS equipment you need to return, such as the modem, router, set-top boxes, remotes, and any other devices provided by Verizon.
  • Pack the Equipment Securely: Use the original packaging or find suitable boxes and padding materials to ensure the equipment is protected during transit. Remove any personal items and include all necessary components and cables.
  • Print the Return Labels: Verizon usually provides return labels that you can print from their website. Ensure the labels are clear and legible.
  • Ship the Equipment: Take the packaged equipment to a shipping location specified by Verizon, such as a UPS store or post office. Follow the shipping instructions provided by Verizon, including any required documentation or tracking numbers.
  • Retain Proof of Return: Keep a copy of the return shipping receipt or tracking number as proof that you returned the equipment.
  • Confirm Return Completion: Contact Verizon or check your account to confirm that the equipment return has been successfully processed and that there are no outstanding charges.

By following these steps, you can ensure a smooth and hassle-free return process for your Verizon FiOS equipment. Remember to comply with any specific instructions or deadlines provided by Verizon to avoid potential fees or penalties.

Where to Return Verizon FiOS Equipment

There are two ways to return Verizon equipment.

1. Return Verizon FiOS Equipment Via UPS Mail

When you unbox your Verizon gear, you may see a return mailing stamp in your kit.

A technician who installed the equipment at your location told you to keep this return kit safe for future purposes.

So, it is time to use that return kit for Verizon FiOS Equipment Return. If you don’t find this kit, then you can contact Verizon customer support to help you in this situation.

Verizon sent you the return kit with the equipment when you installed it. In the return kit, you will find a prepaid shipping label that allows you to return equipment to Verizon for free.

Now pack all the equipment tight and safely in the Verizon box and paste a return label on the box.

Visit the nearest UPS store and ship your package. Take a receipt and keep the UPS tracking code safe.

You can find your nearest UPS store by using the online store finder on the Verizon website.

2. Return Verizon FiOS Equipment to the nearest Verizon store

If there is no UPS store near you, then you can return your equipment to the nearest Verizon store easily.

Before visiting the Verizon store, make sure that they accept returns because only a few Verizon stores accept returns.

Currently, there are few stores in only nine states that accept equipment return packages.

So, contact customer support to find your nearest Verizon store which accepts returns.

These are some locations of Verizon stores.

  • Delaware
  • Maryland
  • District of Columbia
  • Massachusetts
  • New York
  • New Jersey
  • Rhode Island
  • Pennsylvania
  • Virginia

What Happens if You Don’t Return Verizon FiOS Equipment?

If you don’t return Verizon FiOS equipment after canceling your service or making an equipment upgrade, it may result in certain consequences. Here are some potential outcomes:

Equipment charges: Verizon may charge you for unreturned equipment. These charges can include the full retail price of the equipment or monthly rental fees until the equipment is returned.

Account suspension: Verizon may suspend your account or limit your access to certain services until the equipment is returned or the charges are resolved.

Collection efforts: If you fail to return the equipment or settle the charges, Verizon may engage a collection agency to recover the value of the unreturned equipment. This can have a negative impact on your credit score.

Legal action: In extreme cases, Verizon may pursue legal action against you to recover the equipment or seek compensation for its value.

Charge of Verizon FiOS Unreturned Equipment

FiOS Extender$145
Broadband Home Router$100
FiOS Router $175
FiOS Network Extender$99
Verizon Router$200
Fiber Service Unit and Power Supply$210
Cable Card$70
Digital Adapter$90
Wi-Fi Extender Mini$100
Set-top Box – FiOS TV One Mini$115
Set-top Box – FiOS TV One$375
Set-top Box – High Definition$190
Set-top Box – SD Digital Video Recorder$330
Set-top Box – Video Media Client$115
Set-top Box – Standard Definition$160
Set-top Box – Video Media Server$375
Set-top Box – HD Digital Video Recorder$260


Now you know everything about Verizon FIOS equipment, what preparation you need to do, what equipment you need to return, and where to return this equipment.

Just remember their return policy is very strict and if you are unable to return all equipment on time then you have to face a penalty from Verizon.

You can visit your nearest Verizon store to drop off the package. If there is no Verizon store available near your location, then return equipment by mail through the UPS store. Also don’t forget to take the receipt, With a receipt you can easily track the location of the package.

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Frequently Asked Questions

Is it possible to return Verizon equipment after 30 days?

Yes, you can return Verizon equipment after 30 days, but you have to pay a late fee. Apart from that, you also have to pay a fine if you return damaged equipment.

Do all Verizon Stores accept Returns?

No, there are only some Verizon stores located that accept returns of the equipment.

How much time can I get refunded from Verizon?

You can get a refund from Verizon within 60 days after your equipment is received by Verizon.