Netflix is a popular streaming platform to enjoy the latest movies, TV shows, and web series. You can use mobile data or Wi-Fi to stream Netflix without interruptions. If you have an issue with Netflix not working on Wi-Fi, then you have come to the right place.
Netflix requires high speed and a stable internet connection to stream without interruptions.
Most users use a Wi-Fi network to stream Netflix, but due to the issue, they use mobile data which is not the best option. They are finding a solution to fix the issue.
But keep in mind that the problem can be in the Wi-Fi network or in the app or device that you use to stream Netflix.
So, here we are talking about the reasons for the issues and the tips to fix the issue of Netflix not working on Wi-Fi. Let’s deep dive into it.
What are the reasons for Netflix not working on Wi-Fi?
There are some reasons by which Netflix app can stop working on a Wi-Fi connection.
1. Network Outage
The reason might be a general outage on Netflix. This issue happens from time to time, so you have to keep patience to get it fixed automatically.
If there is a general outage issue, then you can’t stream Netflix with mobile data also.
2. Bugs and Errors in the app
This is the common reason for Netflix not working on Wi-Fi. When you have not updated the app for a long time then this issue may occur. Netflix adds the latest features with its new updates regularly.
So, you need to update the app from the old version to the latest version to fix bugs and glitches on the app. After that, the issue can be fixed and you can stream Netflix without interruptions.
3. Home Network Issue
The other reason might be the problem with your home network settings. To fix it, you can reboot the router or switch to a new frequency. Check now if Netflix is working on Wi-Fi or not.
4. Reduced Internet Speed
Netflix requires a high amount of internet data to stream. It consumes 3GB of data to stream Full HD video for one hour and it takes 7GB to stream video in 4K Ultra HD.
So, you have to check how much data limit in your plan is set by the internet service providers.
If you exhausted your daily or monthly data limit, then Netflix will stop working on Wi-Fi. So, upgrade your plan to get fixed this issue.
How to Fix Netflix Not Working on Wi-Fi
As we know, Netflix is the top streaming entertainment service provider right now. It covers a larger market than other streaming platforms.
But, Netflix also has some issues and technical errors that we can face while using them. The most common issue is Netflix doesn’t work properly with Wi-Fi.
So, there are some tips to fix the issue of Netflix not working on Wi-Fi.
1. Restarting Wi-Fi Router
Restarting is the first step to fixing any network issue. You need to restart your Wi-Fi router to fix the Netflix problem.
You can restart your router by following these steps.
- First, turn off your device
- Now cut the power supply to the modem and router and wait for at least 20 seconds
- Turn on power supply to modem and router
- Turn on the device and let it restart
- Launch Netflix
This is a common and easy method to fix Wi-Fi network issues instantly.
2. Resetting Wi-Fi Network
If the above method didn’t help you, then you can reset your Wi-Fi network. Believe me, resetting a Wi-Fi network can remove all network errors on devices in a few seconds.
You can reset the Wi-Fi network by following these steps.
- Open Wi-Fi settings
- Select search option
- Enter Reset and search it
- Now select Reset Network Settings
- In the last, select Reset Settings
Now, wait for some time to complete the reset process. After that relaunch Netflix and check if the problem is fixed.
3. Checking Data Balance
Now, you have to check how much internet data is available to use to stream Netflix. But before that, make sure your device is connected to a stable Wi-Fi network.
You can check data usage and balance from the admin profile page. If you used your complete data, then you have to subscribe to another plan to get more data.
4. Checking Wi-Fi Speed
Netflix needs high-speed internet data to stream. So, if the speed of your Wi-Fi connection is too low, then Netflix will not work properly.
There are some suggested speeds of internet connection by Netflix.
- SD Quality: 1 Mbps
- HD Quality: 3 Mbps to 5 Mbps
- UHD Quality: 15 Mbps
You can check your Wi-Fi Speed through Xfinity. If the speed is too low, then contact your internet service provider and tell them about the issue.
This method can really help to fix the issue of Netflix not working on Wi-Fi.
5. Clearing Cache Data of Netflix
A cache is information collected due to the previous activities in an app or browser. It helps to load an app or browser faster with the help of previous information.
In case, if this data gets corrupted, then Netflix will not work on Wi-Fi. So, you can clear Netflix cache data.
There are some steps to clear Netflix cache data.
- Open your mobile phone
- Go to Settings
- Select Apps
- Tap App list and find Netflix
- Select Netflix and tap Storage
- Select Clear Cache option.
Now restart your device and use it again. Check if the problem is fixed. If not, then follow other methods.
6. Adjusting Date and Time
The issue of Netflix not working on Wi-Fi but working with mobile data can occur because of the device’s incorrect date and time. You need to check the date and time on your device to fix the issue.
To adjust, follow these steps.
- Open your smartphone
- Go to Settings
- Open General Management
- Select Date and time
- Now toggle on Automatic date and time.
After this process, restart your device and launch Netflix. This method can fix your issue instantly.
7. Updating Mobile Phone
You need to update your mobile phone to the latest version. If you are using an old version, then it can lead to Wi-Fi connection issues.
For this, Go to Settings and check if there is any new update available for your mobile phone.
After updating, set your date and time or choose the automatically setting option. Now connect your device to the Wi-Fi network again.
8. ReInstalling Netflix App
If you are using the older version of Netflix for a long time, then it can cause the issue of Netflix does not work with Wi-Fi.
So, first, remove the older version of the Netflix app from your device. Now, go to the app store and install the latest version of the app. Login to your account and start streaming Netflix.
Check if the problem with Wi-Fi gets fixed.
9. Contact Customer Support
When all the above methods didn’t help you to connect your device with a Wi-Fi connection, then you should contact the customer support team of Netflix.
You can contact customer support by dialing a number from their website or via email.
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These were the methods to fix the issue of Netflix not working on Wi-Fi. All the methods are easy to perform and give results instantly.
The most common reason for the issue is a home network issue. So, you can fix these by simply resetting or restarting your Wi-Fi router.
If the problem still continues, then check for data balance and upgrade to a new plan.
You can follow other methods that we mentioned above. If still your issue does not get fixed, then you need to contact customer support by dialing a number or via email.
I hope you enjoyed this post. There are some other guides on Netflix that you may enjoy on our platform.
Frequently Asked Questions
What does it mean that Netflix shows no internet connection?
This is due to a network connectivity problem. If the internet speed is too low or limited, then you can get this issue.
What is the issue for My Netflix suddenly stopped working?
There are some possible issues for Netflix not working. That can be a network issue, device issue, or Netflix app issue.
How to Reset Netflix?
- Go to home screen
- Select Settings
- Find Netflix app by scrolling down
- Select Netflix and select the reset option.
How to fix Netflix not working on Smart TV?
If Netflix not working on Smart TV, then you can reset your Smart Hub. This process will remove all apps from your Smart TV, so you need to reinstall them again.