The top OTT streaming service is thought to be Netflix not working. You may view a variety of TV shows, films, and even Netflix’s original series here. You can watch a ton of popular shows on Netflix, like Chilling Adventures of Sabrina, Money Heist, Rick and Morty, Stranger Things, and many more. However, Netflix has its fair share of issues, just like every other web program. And in this article, we’ll discuss one of the numerous problems consumers have with the Netflix app: Netflix uses mobile data rather than Wi-Fi to function.
Most Netflix customers rely on Wi-Fi access to view their preferred films and television shows because of how much data Netflix uses. However, with the emergence of the aforementioned issue, consumers must make do with meager mobile bandwidth in order to stream Netflix. Then, is there a solution to the issue?
There is, and that is what this piece is all about. We’ll discuss here how to resolve the Netflix issues that prevent it from functioning over Wi-Fi but do so on mobile data.
Reasons of Netflix Not Working on Wi-Fi?
If Netflix is not working specifically on your Wi-Fi network, there could be several reasons behind the issue. Here are some common factors to consider:
- Internet connection: Ensure that your Wi-Fi network has a stable and reliable internet connection. If other devices on the same network can access the internet without any problems, then the issue may lie elsewhere.
- Network congestion: If multiple devices are simultaneously using your Wi-Fi network for streaming, gaming, or downloading, it can cause network congestion and affect Netflix’s performance. Try disconnecting other devices or limiting their bandwidth usage to see if it improves Netflix streaming.
- Wi-Fi signal strength: Poor Wi-Fi signal strength can result in a weak connection, leading to buffering or playback issues on Netflix. Check if you are within range of your Wi-Fi router and consider moving closer or using Wi-Fi signal boosters or extenders to improve the signal.
- Router issues: Restart your Wi-Fi router by unplugging it from the power source for a few seconds, then plug it back in. This can help resolve temporary glitches or conflicts that may be affecting your Netflix connection.
- DNS settings: Incorrect or misconfigured DNS (Domain Name System) settings on your Wi-Fi network can cause issues with accessing certain websites or services like Netflix. Try changing your DNS settings to Google DNS or OpenDNS to see if it resolves
- Firewall or security settings: If your router has firewall or security settings enabled, they may be blocking Netflix traffic. Temporarily disable or adjust these settings to see if it resolves the issue.
- ISP-related issues: It’s possible that your Internet Service Provider (ISP) is experiencing technical difficulties or network congestion that is affecting Netflix. Contact your ISP to inquire about any known issues or troubleshooting steps specific to their service.
Troubleshoot:
Check Wi-Fi Signal Strength and Stability
The first step in troubleshooting Netflix not working on WIFI:
- Position your Wi-Fi router centrally: Place the router in a central location within your home, away from obstructions and interference from other electronic devices.
- Reduce interference: Keep the router away from cordless phones, baby monitors, and other devices that can cause signal interference.
- Update router firmware: Check for firmware updates for your router and install them if available. The updated firmware can often improve performance and stability.
Verify Internet Connection Speed
Netflix requires a minimum internet connection speed for smooth streaming. Here’s how you can check your connection speed:
- Visit a reliable internet speed testing website or use a dedicated speed testing app.
- Ensure that you’re receiving the minimum required speed for streaming Netflix, which is typically around 5 Mbps for standard definition and 25 Mbps for high definition.
If your internet speed is below the recommended threshold, contact your internet service provider to address the issue.
Restart Your Devices
Sometimes, temporary glitches can disrupt the connection between your Wi-Fi-enabled devices and Netflix. Try the following steps:
- Power off your streaming device (e.g., smart TV, computer, or streaming stick) and unplug your Wi-Fi router from the power source.
- Wait for a minute before plugging in the router and turning on your device.
- Reconnect to your Wi-Fi network and launch Netflix again to see if the issue is resolved.
Clear Netflix Cache and Data
Cache and data accumulated by the Netflix app can occasionally lead to connectivity problems. Clearing the cache can resolve such issues:
- On Android: Go to Settings > Apps > Netflix > Storage > Clear cache.
- On iOS: Go to Settings > General > iPhone Storage > Netflix > Offload App.
- On Smart TVs: Refer to your TV’s user manual or settings to find the option to clear app data or reinstall Netflix.
Update Netflix App and Device Firmware
Outdated Netflix apps or device firmware can cause compatibility issues. To update them:
- For Netflix: Visit your device’s app store (Google Play Store, Apple App Store, etc.) and search for Netflix. If an update is available, install it.
- For devices: Check the manufacturer’s website or user manual for instructions on updating the firmware.
Contact Netflix support
If you’ve tried the above steps and are still experiencing issues, it’s recommended to reach out to Netflix customer support. They have specialized knowledge and tools to troubleshoot and resolve Netflix-specific problems.
Conclusion
The troubleshooting techniques below should assist you in fixing the Netflix not working from the Wi-Fi issue. You may improve your viewing experience and get uninterrupted Netflix entertainment by making sure your Wi-Fi signal is strong, checking your internet speed, restarting your devices, cleaning cache and data, and upgrading the firmware on your devices and the Netflix app. Consider contacting Netflix customer care or your internet service provider for more help if the problem continues.
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