Samsung Smart View Not Working

Samsung smart view is a fantastic feature that allows you to easily cast your Samsung mobile content onto your Samsung tv big screen. In some cases, it can also function as a remote control for your Samsung television.

Some users have recently reported being unable to use the Samsung smart view function on their Samsung devices. In this post, we’ll explain why Samsung smart view isn’t working and how to fix Samsung smart view problems.

Why is My Samsung Smart View Not Working?

We’ve listed some of the possible causes of problems when using Samsung smart view below.

  • Some users have reported that after updating to Android 11, they are unable to use a smart view.
  • Make sure your Samsung tv and phone are both up to date and running on the most recent firmware version; using an older firmware version may cause issues with Samsung smart view.
  • You must ensure that your two devices are compatible with each other, as smart features can crash due to a compatibility issue.
  • When using the screen mirroring function, make sure to turn off Bluetooth because it will disable your wifi.

How Do I Get the Smart View to Work?

If your Samsung smart view is not working, please follow the steps below to resolve the issue.

Make sure you’re using the smart view function correctly before proceeding with the troubleshooting steps. Before troubleshooting the smart view issue, follow the steps below to resolve minor issues.

  • From the home screen, navigate to the notification panel.
  • To enable a smart view, tap on it.
  • Tap to connect the TV model number after selecting the TV model.
  • On the TV screen, you will see a notification bar; select Give Permission to connect your TV to your mobile.

Restart Your Samsung Smart TV

Due to a temporary glitch, the smart view feature on your Samsung television may cease to function properly. By rebooting or hard resetting your Samsung smart tv, you can easily resolve smart view issues.

Using the remote

  • On your Samsung smart remote, press and hold the power button.
  • When the TV turns off, keep holding down the power button until it turns back on.

Using unplugging the TV

  • To begin, use a Samsung remote to turn off the television.
  • Unplug the television from the power outlet.
  • Hold down the physical power button on your Samsung television for 15-20 seconds.
  • Wait 5–10 minutes.
  • Now connect the Samsung television and turn it on.

Now, test the Samsung smart view function to see if it works properly.

Clear Data and Force Stop Smart View on Your Phone

If the smart view is still not working after a reboot or power cycle, you can resolve the problem by clearing the smart view app cache and data. The steps below will help you clear the cache of the smart view app.

  • Navigate to your phone’s settings.
  • Then select Apps, followed by System Apps.
  • Choose the smart view app.
  • Go to storage, clear the cache and data, and then force a stop.

After clearing the cache and data, launch the smart view app and test screen mirroring to see if the problem has been resolved.

Connect Your Samsung TV and Phone to the Same Network

To use the Samsung smart view/screen mirroring function, make sure your Samsung tv and phone are both connected to the same wifi network.

Otherwise, the Samsung smart view feature will not function properly. Because the smart view is the same feature as casting, your device (tv and phone) must be on the same network for them to function properly.

Check that your Samsung TV and phone are both connected to the same wifi network. If you’re connected to a different network, disconnect and reconnect your phone to the same wifi network as your Samsung TV.

Try screen mirroring or the Samsung smart view function after switching networks.

Check For Internet Issues

If your internet connection is down or slow, you may experience problems using the smart view function. Follow the steps below to resolve the connectivity issue.

  • Move your router closer to your Samsung television and phone.
  • Place your router above the device.
  • Check your internet speed at or use apps like YouTube to see if your Samsung TV’s wifi is working properly.

If your wifi is slow or not working, try power cycling your router using the instructions below.

  • Unplug your router and Samsung television from the power supply.
  • Shut down your Samsung phone.
  • Wait 5–10 minutes.
  • Plug in your router and turn it on, as well as your Samsung TV and phone.
  • Connect your devices to the same network and see if the Samsung smart view not working problem has been resolved.

Update the TV and Smart View App

Incompatibility issues can arise from outdated software. As a result, your Samsung smart view will not function properly. So, if you’re using outdated or older firmware, try updating it by following the steps below.

How do you update your Samsung TV?

  • On the remote, press the home button.
  • Navigate to the settings using the directional pad.
  • Navigate to the Support tab.
  • Choose software update and then update now. If the update option is greyed out, refer to this post for assistance.
  • Wait for the television to check for updates.
  • To finish, click OK.

How do you update your Samsung phone?

  • Navigate to settings, then to the device.
  • Choose software updates.
  • Choose Update Now.

Check if VPN is Culprit

If you use a VPN, it may also prevent the smart view from working properly. Using a VPN changes your IP address, which can cause problems when screen mirroring your phone’s content on TV. 

So, if you’re using a VPN on your Samsung TV or phone, you should disable or uninstall it first. Try using the Samsung smart view again after disabling the VPN.

You can now screen the mirror on Samsung TV without any problems. If you’re having trouble with the aspect ratio on your Samsung TV while using smart view, follow the troubleshooting steps below.

Fix Smart View Aspect Ratio Problem

Some users have reported issues with aspect ratio on television while using the smart view feature. If you’re experiencing aspect ratio issues while using smart view for screen mirroring, follow the steps below to adjust the aspect ratio.

  • Navigate to the smart view app or click the smart view icon on your Samsung television.
  • Select Settings.
  • Choose the phone aspect ratio.
  • Now, on the connected device, select full screen.

Factory Reset Your Samsung TV and Phone

If you’re still having problems after trying the steps above, resetting your Samsung TV and phone may help. Resetting your devices will return your phone to its factory settings and erase all data. Follow the steps below to factory reset your device.

In smartphone

  • Go to your phone’s settings and then general management.
  • Tap on reset, followed by factory reset.
  • Scroll down and click Reset.
  • Choose Delete All.

Samsung smart television

  • Turn on the television.
  • Select the menu option.
  • Enter after selecting support.
  • Enter after selecting Self Diagnosis.
  • Select Reset, then Enter.
  • Enter 0000 as your default pin and confirm yes.

Contact Samsung 

Contact Samsung if you are still unable to use the Samsung smart view feature. The Samsung team can assist you in resolving the smart view not working issue. If you found this post useful, you should also read our guide on how to fix a Samsung TV black screen of death.

Frequently Asked Questions

1. How do I bring Smart View up to date?

When you download and install a system update for your Samsung phone, Smart View will be automatically updated.

2. How does Smart View function in the absence of Wi-Fi?

Smart View requires both devices to be connected to the same network, so it will not function if you do not have Wi-Fi.

If you don’t have Wi-Fi, you can mirror your screen to a TV using an HDMI cable.

3. Is screen mirroring available on all Samsung Smart TVs?

Screen mirroring is supported in some way by all Samsung Smart TVs.

Some televisions support AirPlay 2, while others support Smart View.

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Final Thoughts

Smart View has copyrighted content protections that prevent you from casting it on your TV.

Smart View does not support mirroring content from Netflix, Amazon Prime, and other streaming services because they stream DRM-protected content.

As Smart View uses Miracast to mirror your TV, make sure your phone supports it.