Samsung TV Volume Not Working: Troubleshooting Guide

Samsung Tv users sometimes, encountering issues with the volume. If you face ever face this ituation, then this post for you. This troubleshooting guide will assist you in locating and fixing the issue if your Samsung TV volume not working.

If the volume on your Samsung smart TV isn’t working, start by checking your remote. To free up memory, you might also need to reset the TV’s Smart Hub, update the TV’s firmware, and delete certain unused apps. At this stage, the TV might potentially benefit from a restart or factory reset.

I’ll address potential causes of the Samsung TV volume issues in this post.

Why Samsung TV Volume Not Working.

Follow the below steps to find out why your Samsung TV Volume Not Working.

Step 1: Check the Remote Control:

The first step in troubleshooting volume issues on your Samsung TV is to ensure that the problem is not with the remote control. Here’s what you can do:

  1. Replace the batteries: Weak batteries can cause unresponsive remote control behavior. Replace them with fresh batteries and check if the volume buttons function properly.
  2. Test the remote control: Aim the remote control directly at the TV and press various buttons, including the volume up and down buttons. If the TV does not respond, try step 3.
  3. Pair the remote control (for Bluetooth remote): If you have a Bluetooth remote, you may need to pair it with the TV. Refer to your TV’s user manual for instructions on pairing the remote control.

Step 2: Delete unused apps

Users of smart TVs routinely download new apps to test them out and then disregard them. Though it has fewer resources than a smartphone, a normal smart TV can perform worse if it has dozens of installed apps that aren’t used because it won’t have enough memory for other programmes.

Go to the Apps screen, then click Settings in the top right corner. The system will display a complete list of installed programs.

Step 3: Verify TV Settings:

Incorrect settings can lead to volume-related issues. Follow these steps to ensure your TV settings are correct:

  1. Check mute settings: Press the “Mute” button on the remote control to see if the TV is muted. If it is, press the “Mute” button again to unmute.
  2. Adjust volume settings: Press the volume up and down buttons on the remote control to adjust the volume. Also, check if the TV’s volume is set too low or too high. Navigate to the TV’s settings menu and adjust the volume levels accordingly.

Step 4: Examine External Devices:

If the volume issue persists, it might be related to an external device connected to your Samsung TV. Follow these steps to troubleshoot:

  1. Check external device connections: Ensure that all external devices, such as cable/satellite boxes, game consoles, or soundbars, are securely connected to the TV and turned on.
  2. Test volume with different devices: Try using different external devices with your TV to determine if the problem is specific to one device or affects all connections.

Step 4: Software and Firmware Updates:

Outdated software or firmware can cause various issues, including volume problems. Perform the following steps to update your Samsung TV:

  1. Check for software updates: Go to the TV’s settings menu and look for the “Software Update” or “System Update” option. Follow the prompts to update the TV’s software to the latest version.
  2. Check for firmware updates (external devices): If you’re using external devices, such as a soundbar, visit the manufacturer’s website and check for firmware updates. Follow the given instructions to update the firmware.

FAQs (Frequently Asked Questions):

Q1: Why is my Samsung TV volume stuck on maximum?

A: Check if the volume control button on the TV itself is not stuck or damaged if the volume is stuck on maximum. Additionally, verify that no external devices or remotes are sending continuous volume-up signals.

Q2: Why is there no sound on my Samsung TV?

A: If you have no sound on your Samsung TV, ensure that the volume is not muted, the TV speakers are selected as the audio output, and the connections between the TV and external devices are secure.

Q3: How do I factory reset my Samsung TV?

A: To perform a factory reset, navigate to the TV’s settings menu, select “General,” and choose “Reset.” Follow the on-screen prompts to complete the factory reset process. All customised settings and data will be deleted, so keep in mind.


In conclusion, if you’re experiencing issues with the volume not working on your Samsung TV, it’s essential to troubleshoot the problem to ensure a seamless viewing experience. Start by checking the basic settings, such as the volume level, mute button, and audio output source. Additionally, inspect the remote control for any malfunctioning buttons or replace the batteries if necessary. If these steps don’t resolve the issue, try a factory reset or firmware update to eliminate any software glitches. In more complex cases, contacting Samsung’s customer support or seeking professional assistance may be the best course of action. By taking these steps, you can restore the volume functionality on your Samsung TV and enjoy your favorite shows and movies without any interruptions.

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