Have you ever found yourself moving to a new place or switching internet providers, only to be faced with the daunting task of returning your Google Fiber equipment? Trust me, I’ve been there too, and I know it can be quite a hassle. But fear not, because today I’m here to guide you through the process, step by step, so you can bid farewell to your Google Fiber gear with ease.
Whether you’re a tech-savvy individual or just someone looking for a little extra help, this blog is your go-to resource for returning your Google Fiber equipment like a pro. So grab a cup of coffee, sit back, and let’s dive in together, shall we?
When Do You Need to Return Google Fiber Equipment?
When it comes to returning Google Fiber equipment, there are a few scenarios in which you might find yourself needing to send it back. Here are the most common situations:
- Moving to a new location: If you’re relocating to an area where Google Fiber isn’t available or you’ve decided to switch to a different internet provider, you’ll need to return the equipment before you move out.
- Cancelling your Google Fiber service: If you decide to cancel your Google Fiber subscription for any reason, you’ll be required to return the equipment associated with your account.
- Upgrading or downgrading your Google Fiber plan: In some cases, when you make changes to your Google Fiber subscription, such as upgrading to a higher speed plan or downgrading to a lower one, you might need to return your current equipment and receive new hardware.
In each of these situations, Google Fiber will provide you with instructions on how to return the equipment and any associated deadlines or timelines. It’s important to follow these guidelines to ensure a smooth return process and avoid any potential charges or penalties.
How To Return Google Fiber Equipment
Returning your Google Fiber equipment is a straightforward process. Follow these steps to ensure a smooth return:
- Contact Google Fiber support: Start by reaching out to Google Fiber’s customer support. You can do this by phone, email, or through their online support portal. Inform them that you need to return your equipment and provide them with your account details.
- Obtain return instructions: Google Fiber will provide you with specific instructions on how to return the equipment. They may ask you to package the devices in a particular way or include any necessary accessories or cables.
- Pack the equipment securely: Gather all the equipment you need to return, including the modem, router, power cords, and any other accessories. Make sure to pack them securely in a sturdy box or packaging material. If you still have the original packaging, it’s a good idea to use it for added protection.
- Include required documentation: Some returns may require you to include certain documentation, such as a return authorization number or a prepaid shipping label. Double-check the instructions provided by Google Fiber and ensure that you include all necessary paperwork.
- Ship the package: Once everything is packed and ready, you can ship the package back to Google Fiber using the designated shipping method. This may involve dropping it off at a specific shipping location or arranging for a carrier to pick it up from your address. Again, make sure to follow the instructions provided by Google Fiber for the return shipping process.
- Track the return: Keep a record of the return shipment, including any tracking numbers or receipts. This will help you track the package and ensure that it reaches Google Fiber successfully.
- Confirm receipt with Google Fiber: After shipping the equipment, reach out to Google Fiber to confirm that they received the package.
Where You Can Return Google Fiber Equipment?
To return your Google Fiber equipment, you have a few options available:
- Local Google Fiber Store: Google Fiber has physical stores or drop-off locations in certain areas. Check the Google Fiber website or contact customer support to find out if there’s a store near you where you can return the equipment in person. The staff will assist you with the return process and ensure that everything is handled correctly.
- Authorized Shipping Location: Google Fiber may provide you with a list of authorized shipping locations where you can drop off your equipment. These locations could include shipping centers, retail stores, or other designated sites. Google Fiber will typically provide you with the necessary instructions and details on where to find these locations.
- Return by Mail: In some cases, Google Fiber may provide you with a prepaid shipping label or arrange for a carrier to pick up the equipment from your location. They will provide you with the shipping instructions and any necessary documentation to include in the package. You can then arrange for the equipment to be picked up or take it to a shipping center to send it back.
When you contact Google Fiber’s customer support regarding your equipment return, they will guide you through the available options and provide you with specific instructions based on your location and circumstances. It’s important to follow their instructions closely to ensure that the equipment is returned properly and to avoid any potential issues.
Remember to retain any tracking numbers or receipts associated with the return shipment. This will allow you to track the package and provide proof of shipment if needed.
What Equipment Do You Need to Return?
You got the equipment from Google Fiber via email when you subscribe to their service.
After canceling the service, they expect their equipment to be returned because they are on a lease basis.
So, these are the equipment you need to return.
- Google WiFi device
- Google Fiber Remote
- Network Box or Fiber Jack
- Google Fiber Modem and Router
- Storage Box
- Mesh Extender
- Phone box
- TV streaming box
- NVIDIA SHIELD TV
These pieces of equipment must be returned to Google Fiber. For detailed knowledge, you can check your Email or any confirmation letter that was earlier received by you. When you subscribe to Google Fiber service they send an Email or confirmation letter that contains all the information like plan details, equipment list,
What will happen if You don’t Return Equipment to Google Fiber?
If you don’t return the equipment after canceling the service, then you can get surprising bills of high amounts.
Google Fiber will charge $180 as a replacement fee for every unreturned piece of equipment.
There is a list of equipment replacement fees for every single piece that you need to know.
| Equipment | Replacement Fee |
| Fiber Jack | $100 |
| Network Box | $200 |
| Network+ Box. | $300 |
| Mini Network Box | $50 |
| Google TV Chromecast | $50 |
| Storage Box | $300 |
| Phone Box | $50 |
| Fiber Remote | $20 |
| TV Box | $120 |
| Google WiFi | $70 |
| Google Fiber Wi-Fi 6 Router | $90 |
| NVIDIA SHIELD TV streaming box with remote control | $179 |
| Google Fiber Multi-Gig Router + Google Fiber Optical Connector | $280 |
| Google Fiber Mesh Extender | $85 |
So, you have to pay these fees if you don’t return the equipment to Google Fiber.
You will get a full refund of your payment after a few months if you return equipment near the time limit and pay replacement fees.
In case, if damaged equipment reaches Google Fiber, then you also have to pay for it.When you don’t return equipment and pay equipment return fees, then the company will sell your account to the collection agency.
The collection agents will reach out to your home and will force you until you pay the payment. They will decrease your credit score and leave a bad mark on your credit report. So, to avoid this situation you must return the equipment in working condition to Google Fiber within 60 days.
Faqs
Here are some frequently asked questions (FAQs) related to returning Google Fiber equipment:
What happens if I don’t return my Google Fiber equipment?
If you fail to return the Google Fiber equipment within the specified timeframe, you may be subject to additional charges or fees. It’s essential to return the equipment promptly to avoid any potential penalties.
Can I return my Google Fiber equipment if I’m moving to another Google Fiber service area?
If you are moving to another location within a Google Fiber service area, you may be able to transfer your existing equipment to the new address. Contact Google Fiber’s customer support for guidance on how to handle the equipment transfer.
What if my Google Fiber equipment is damaged?
If your Google Fiber equipment is damaged, contact Google Fiber’s customer support to inform them about the situation. They will guide you on how to proceed and may provide you with instructions for returning the damaged equipment.
Will I receive a confirmation that Google Fiber has received my returned equipment?
It’s a good practice to keep a record of the return shipment, including any tracking numbers or receipts. This allows you to track the package and provide proof of shipment if needed. You can also reach out to Google Fiber’s customer support to confirm that they received the package.
Can I return my Google Fiber equipment in person?
Google Fiber may have physical stores or drop-off locations in certain areas where you can return the equipment in person. Check Google Fiber’s website or contact customer support to find out if this option is available in your location.
Conclusion
Returning your Google Fiber equipment doesn’t have to be a complicated process. By following the instructions provided by Google Fiber and adhering to their return policy, you can smoothly return the equipment and fulfill your obligations as a customer. Whether you’re moving, canceling your service, or making changes to your plan, it’s important to initiate the return process within the specified timeframe to avoid any potential charges or penalties. Remember to include all the necessary items, pack the equipment securely, and follow the designated return method, whether it’s through a local store, authorized shipping location, or by mail. Keeping a record of the return shipment and confirming receipt with Google Fiber will provide you with peace of mind.
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